Experience
I'm a technology leader who works where technical teams and business operations meet. Most recently I managed DevOps, Platform, Finance Development and Software Support teams at Service Express, after joining as a Product Owner. Before that I spent twelve years at Grand Valley State University supporting media systems and leading the replacement of a department-wide scheduling and inventory system.
What I work on
How I work
Technical product ownership. Owning roadmaps and backlogs, turning business needs into clear priorities, and keeping technical teams focused on the work that matters most.
Platform and DevOps leadership. Leading teams through infrastructure modernization, migrations and the work that keeps systems reliable and easier to run.
Support and operations. Clear ownership, visible work and fewer recurring problems, so support teams resolve more and escalate less.
Business systems and integrations. Working through problems that cross systems and departments, such as finance integrations, data issues and the processes around them.
Delivery and change. Test planning, change review, cutovers and go-lives that happen without drama.
Coaching and teaching. Helping Product Owners, support staff and teams grow, drawing on years of teaching and training.
Learn the work first. I start by understanding how people actually do their jobs. Sometimes the fix is in the software, sometimes in the data, and sometimes the process needs to change.
Make the work visible. Clear ownership and visible progress make priorities easier to agree on and problems easier to spot.
Slow down to speed up. When a problem won't go away, I change one thing at a time until we understand it, rather than guessing.
Communicate plainly. What happened, who owns the next step, what's still uncertain and what decision is needed.